ATTENTION: For Salon, Spa and clinic professionals who are serious about taking their salon to the next level...
countdown
00 Years 00 Months 00 Weeks 00 Days 00 Hours 00 Minutes 00 Seconds
countdown
00 Years 00 Months 00 Weeks 00 Days 00 Hours 00 Minutes 00 Seconds

GRAB YOUR IN-PERSON TICKET FOR $149!

GRAB YOUR IN-PERSON TICKET FOR $149!

GEELONG

GEELONG

Tuesday 9th August
9:30am - 12:30pm

Novotel Hotel, Geelong 

Tuesday 9th August
9:30am - 12:30pm

Novotel Hotel, Geelong 

10/14 Eastern Beach Rd, 
Geelong VIC 3220

10/14 Eastern Beach Rd, Geelong VIC 3220

Everyone wants to deliver an extraordinary client experience. The challenge is where to start – and how to do it in a way that not only creates deep engagement with clients but can be executed efficiently and profitably. 

It's about creating consistent touch points that make your clients hungry to want more and identifying the many ways in which that interaction can take place. As a result, instead of thinking only about “what” you will offer to clients, you are thinking about how they will experience the service in your business.

Statistics show a whopping 91% of customers choose to not complain and walk away from your salon.

The key to client journey mapping is ensuring that the experience is extraordinary at every stage of the service, even when the client is only a potential client! They are watching well before you even realise, so it's important to be on your A-game at all times.  

At each step you define what AWESOME looks like and what processes would support you in delivering at that level.

The advantages your salon will see when you have provided your client with the ultimate client journey are:

 Improved client loyalty

 Increased rebooking rate

 Ongoing referrals

 Positive 5 star google reviews & social media reviews

 Improved client retention rate

 More revenue $$$ and profit ………let’s face it, that’s why we're in business

 Loyal clients become your greatest fans & marketing ambassadors

Join Senior ZING Coaches, Jay and Marie, for an amazing day of learning that is FUN!

What To Expect...

  • Dedicate 3 hours to truly work ON your business with no distractions, meetings or tasks.
  • ​​Network with other like-minded Salon, Spa & Clinic Owners 
  • ​Brainstorm all the touch points your client's experience before, during & after their time with you & your team in your business
  • ​A Map of your business' ultimate client journey from start to finish, to share with your team
  • ​Tips on how to engage your team and involve them in the client journey process
  • ​This map can be used an induction tool, a topic of discussion for team meetings and an activity to complete at team retreats
  • ​​Complete clarity on what area/s of your client's journey you & your team need to work on & NAIL to deliver an extraordinary experience!
  • ​Walk away feeling motivated and inspired
Get Your $149 Ticket Now!
Click the button below...

*If you're a ZING client - before you book... please speak to your coach

Get Your $149 Ticket Now!
Click the button below...

*If you're a ZING client - before you book... please speak to your coach

Hear What Our Clients Say About US!

Photos of our past events

Get Your $149 Ticket Now!
Click the button below...

*If you're a ZING client - before you book... please speak to your coach

© Copyright 2022  - ZING Digital